Jul 10, 2018 How to get a refund for Mac App Store purchases and in-app purchases isn't clear, but it is possible within 2-7 days! If you have a problem with a Mac app you purchased from the Mac App Store, you can request a refund directly from Apple. Here’s how you can return apps to the iTunes Store and request a refund: Step 1: Locate the invoice receipt for your iTunes Store purchase and click the “Report Problem” link next to the name of the app (or game or movie or song) that you would like to return. Feb 19, 2020 How to get a refund using iTunes on Mac or Windows; What happens when you report a problem. When you report a problem with an app, you're given up to six options to choose (depending on the app or in-app purchase). The option you choose for reporting an issue with an app will determine what Apple will do next.

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How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:

1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.

Thank you for using Apple Support Communities.

Cheers,

Sterling

How to request a refund

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID and password.
3. If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

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If you can't request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Get more information about refunds

See how long refunds take.

Top 10 music making apps for mac. For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.

Problem with a subscription?

You can request a refund. You can also cancel the subscription.

If you or a family member bought an item by accident

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.

Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

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