Software piracy occurs when:

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• software has been modified or hacked, and/or
• keys or accounts that are known to have been stolen are used, and/or
• usage is not in line with the licensing Terms of Use.

Software piracy exposes businesses and consumers to security threats including malware and viruses, and leads to decreased efficiencies for consumers and organizations.

Genuine Adobe software is legally licensed software purchased directly from Adobe or an authorized reseller. Only genuine Adobe apps and services give you the latest features and functionality and ongoing access to support, plus the latest security protection.

It is not legal to use non-genuine software, regardless of how the user or organization obtained the software or is using it. Free apps for mac.

Buying software directly from Adobe.com or an authorized reseller will help ensure you get genuine Adobe software. Adobe strives to protect you from fraudulent sellers and works to ensure that only genuine Adobe software is available for purchase.

• If you have received notification from Adobe indicating your software is not genuine, click the notification to learn more, including the option to purchase genuine Adobe software or contact Adobe for more information.
• If someone else in your organization is responsible for software purchase (for example, your IT Administrator), you may want to check with them first.
• If you have received a notification when trying to install the software, Adobe has blocked a serial number due to misuse. Click the notification for options to resolve.

Adobe aims to stop the fraudulent supply of Adobe apps and services, and help users who have been the victims of fraud.

Adobe cares that our customers get the best experience from Adobe apps and services and develops programs to help ensure that customers are educated, informed, and protected at all times. Programs include:

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• investigating and bringing action against resellers of non-genuine software,
• blocking serial numbers that have been obtained or generated illegally, and
• informing customers if they have non-genuine software, both at installation and during product use, offering options to resolve.

Genuine Adobe software is legally licensed software purchased directly from Adobe or an authorized reseller. Only genuine Adobe apps and services give you the latest features and functionality and ongoing access to support, plus the latest security protection.

Only genuine Adobe software gives you the latest features and functionality and ongoing access to support, plus the latest security protection.

Using non-genuine software poses a risk for individuals and organizations. Non-genuine software has frequently been modified leading to issues such as:

• increased risk of exposure to viruses or spyware that can destroy or compromise data, and
• increased chances of the software not functioning correctly, or failing completely.

About Adobe software notifications – notifications at installation

Invalid serial numbers are serial numbers that have been blocked by Adobe due to misuse. When Adobe discovers this fraudulent behavior, the invalid serial numbers are deactivated. Customers may only realize that a serial number has been deactivated when they attempt to install or reinstall the software, and should follow the instructions provided to address this issue.

Non-genuine software can work normally until Adobe identifies and deactivates the fraudulent serial number. Once the serial number is deactivated, future attempts to install or reinstall will fail.

About Adobe software notifications – notifications during product use

Adobe runs validation tests and notifies individuals and organizations that are using non-genuine software. They check for software modifications and invalid licenses. If you or someone in your organization has received a notification, non-genuine software has been identified.

Adobe runs validation checks that identify if an installed Adobe app is genuine or non-genuine. When non-genuine apps are found the service can inform users through notifications, providing options to resolve the issue. In addition to notifications, customers may also see the validation process running in their Activity monitor (maocOS) or Task manager (Windows).

If you or someone in your organization has received a notification, it is because a software has been found that is not genuine.

If a user chooses to ignore notices and warnings, then Adobe may take appropriate additional action as necessary, including blocking access to the non-genuine software.

Of all of Adobe's products, the ugliest, most arcane, and downright weirdest has to be Acrobat. It doesn't matter which version, Acrobat has always been a collection of poorly engineered parts flying in loose formation. It's as if when it came to each successive version, Adobe posed the question to their engineers, 'How can we piss of our users a little more? How can we make their lives just a little more miserable?'

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It appears that with their 'Adobe Genuine Software' program, a diagnostic which runs tests to determine if your software is 'genuine', they have outdone themselves. I've been running CS6 for years on my Mac and for my purposes, the suite does pretty much everything I need. Sure, I'd like some of the features that have been added to the CC edition but not enough to spend the money because the upside isn't enough to get me excited enough to reach into my pocket.

Now, all was fine in my Adobe world until a few months ago when, one day, I launched Acrobat X and up popped a persistent and annoying notice informing me in the smug, smarmy, 'f*** you, you're just a customer' manner only an arrogant behemoth like Adobe can muster, that my software (specifically AcrobatPro X and InDesign CS6) was not 'genuine.'

What do they suggest on the Adobe website?

Right. So I should buy the software again and uninstall what I've already got and drop a dime on the reseller, all of which would be reasonable if my software was not genuine. But my software isn't fake so this message tells me something important .. that I am about to waste a lot of time resolving the issue. I particularly like Adobe's contention:

Professionals choose Adobe software since it is reliable, secure and supported by Adobe. The non-genuine software on your machine is not warranted or supported by Adobe. Your software may not work as Adobe intended, and may pose risks to you and your work.

Words almost fail me over the self-serving, arrogance of their verbiage.

I called the number given by the popup and spoke to a hapless customer service chap who introduced himself as 'Charles' (quite obviously, this was most unlikely to be his real name). After a lot of messing about and a good 30 minutes on the phone (which was in addition to the 20 minute I had to wait to speak with him), he finally concluded there was nothing wrong with my software, threw a great big switch in the bowels of Adobe (or so I like to think) and the problem magically went away. No more nagging popups!

Until this evening.

Pop! There was the popup yet again making the same complaints as before.

Again, the popup lead me to the contact page, told me that the same apps were suspect, gave me a number to call, and, well, what do you think are the chances of getting an Adobe CSR on the phone after 7PM Pacific time? Yep, zero. So now I have to waste my time tomorrow morning when I have a lot of work to get on with first thing that will require Acrobat X!

I think we can all agree software piracy is a serious issue but when a vendor puts in place what are obviously faulty piracy detection mechanisms, makes users jump through hoops to get a resolution, then repeats the same faulty assessment months later, you know, for a fact, that customer satisfaction is not what they're aiming for.

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I know that my venting, my cry of rage into the yawning corporate void, will most likely do little if anything to change the way vendors in general and Adobe in particular behave but who knows? Maybe someone from Adobe will read this and feel not just my pain but the pain of all of their users who have to run around in circles because of Adobe's incompetence and indifference. On the other hand, I'm not holding my breath.

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